Ahmad Al-Khalidi

Executive Restaurant General Manager
📍 Amman, Jordan ✉️ [email protected] 📞 +962 79 1234567
PROFESSIONAL SUMMARY
Results-driven Restaurant General Manager with over 6 years of progressive leadership experience in high-volume hospitality environments. Proven track record of spearheading operational excellence, optimizing P&L performance, and elevating guest satisfaction scores. Expert in cross-functional staff development, inventory cost control, and leveraging enterprise POS systems to drive revenue growth and brand reputation.
KEY CAREER ACHIEVEMENTS
WORK EXPERIENCE
Restaurant Supervisor • Chili House 2020 – Present
Amman, Jordan
  • Directed daily restaurant opening and closing procedures across multiple high-traffic shifts, ensuring 100% compliance with health, safety, and hygiene regulations.
  • Managed staff scheduling, performance appraisals, and professional development for a team of 25+ front-of-house and back-of-house personnel.
  • Administered end-to-end inventory management and weekly stock auditing utilizing advanced POS systems to minimize variance and shrinkages.
  • Spearheaded customer relations initiatives, personally resolving complex guest inquiries and complaints to preserve brand loyalty and repeat business.
  • Optimized floor operations and seating arrangements, successfully decreasing average guest wait times by 15% during peak service hours.
⚡ Key Impact: Achieved a 20% reduction in staff turnover through structured training programs and employee incentive initiatives.
Floor Captain • Blue Fig Cafe 2018 – 2020
Amman, Jordan
  • Delivered white-glove hospitality services to VIP guests, high-profile clients, and large corporate delegations, ensuring exceptional dining experiences.
  • Trained, mentored, and onboarded new waitstaff and service attendants on company standards, upselling techniques, and POS system navigation.
  • Supervised dining room cleanliness, ambiance maintenance, and table turnover speed to meet rigorous premium service standards.
  • Collaborated closely with kitchen and bar management to streamline order delivery times and eliminate communication bottlenecks during rush hours.
  • Conducted daily briefing sessions with the service team to review daily specials, revenue targets, and customer service focus areas.
⚡ Key Impact: Recognized as 'Employee of the Year' in 2019 for outstanding leadership and maintaining a 99% positive guest feedback score.
CORE SKILLS & EXPERTISE
Core Technical Competencies: Restaurant Operations Management • P&L Budgeting & Cost Control • Inventory Management • Staff Training & Development • VIP Guest Relations
Tools, Software & Systems: Advanced POS Systems • Microsoft Excel • Microsoft Office Suite • Inventory Auditing Software • Scheduling Tools
Quality & Industry Standards: HACCP Food Safety • Sanitation & Hygiene Standards • FIFO Inventory Method • Quality Assurance • Health & Safety Compliance
Leadership & Management: Crisis Management • Team Leadership • Conflict Resolution • Cross-functional Collaboration • Performance Management
PROFESSIONAL CERTIFICATIONS & LICENSES
ServSafe Manager Certification - National Restaurant Association (2022)
Certified Restaurant Supervisor (CRS) - American Hotel & Lodging Educational Institute (AHLEI) (2021)
HACCP Food Safety Level 3 - Highfield Qualifications (2020)
EDUCATION
Diploma in Hospitality & Tourism Management • Amman Training College 2018
Amman, Jordan
Graduated with Honors; Specialized in Restaurant Operations and Guest Relations
LANGUAGES
Arabic (Native) • English (Professional Working Proficiency)
Computer & IT Competencies
Comprehensive proficiency in modern hospitality software, data analysis tools, and administrative platforms.