Senior Telecommunications Tower Operations & Maintenance Lead
• Private Telecommunications Authority
10/2023 – 10/2025
Amman, Jordan
- Directed daily maintenance and network operation workflows across core telecommunications infrastructure, ensuring high-availability service and optimal RF performance.
- Monitored real-time network stability indicators, diagnosing and resolving complex technical faults to reduce Mean Time to Repair (MTTR) by 22%.
- Orchestrated critical system upgrades, antenna re-alignments, and equipment optimizations across high-density tower sites to support expanded coverage bandwidth.
- Formulated preventive maintenance schedules and routine system health audits, eliminating recurring hardware bottlenecks and improving site reliability.
- Mentored and supervised technical crews on advanced rigging, equipment mounting, and strict international safety regulations.