Telecommunications Tower Technician (Maintenance & Operations)
• Private Telecommunications Authority
October 2023 – Present
Amman, Jordan
- Spearheaded maintenance and operations for critical telecom tower infrastructure, improving network uptime to 99.9% across assigned regions.
- Monitored real-time network performance metrics, proactively identifying and resolving over 150+ technical faults to prevent service degradation.
- Directed system upgrades and hardware optimization initiatives, increasing signal transmission efficiency by 18%.
- Collaborated with cross-functional engineering teams to streamline service delivery and implement preventive maintenance protocols.
- Diagnosed complex hardware and software faults on-site, reducing mean time to repair (MTTR) by 20% through structured troubleshooting methodologies.