Floor Supervisor
• Albeiruti
04/2026 – Present
Amman, Jordan
- Direct daily floor operations to ensure seamless service delivery and high-quality customer experiences.
- Manage team schedules and performance metrics to ensure optimal staffing levels during peak operational hours.
- Implement company policies and service standards to maintain brand consistency and operational excellence.
- Facilitate team communication through regular briefings to align staff with daily business objectives.
Assistant Manager
• Rusafa
03/2025 – 03/2026
Madina El Monawara, Saudi Arabia
- Spearheaded recruitment and onboarding processes, ensuring the acquisition of high-caliber staff members.
- Orchestrated performance appraisals and career development discussions to foster a high-performance culture.
- Managed operational audits and report generation, ensuring 100% compliance with internal and external standards.
- Optimized sales performance by monitoring KPIs and adjusting operational strategies in real-time.
- Maintained rigorous health and safety compliance, ensuring a secure environment for staff and patrons.
Supervisor
• Huqqabaz Restaurant
01/2023 – 01/2024
Amman, Jordan
- Directed day-to-day operations, ensuring a smooth workflow and high standards of service delivery.
- Resolved complex customer grievances, restoring brand trust and increasing repeat business rates.
- Delegated tasks effectively to balance workloads, resulting in a 15% increase in team productivity.
- Monitored employee attendance and performance, providing constructive feedback to drive professional growth.
- Collaborated with kitchen staff to streamline order delivery processes and minimize wait times.
Team Leader Waiter
• PAUL Restaurant
01/2020 – 01/2022
Amman, Jordan
- Led a team of service staff to ensure high standards of customer satisfaction and dining excellence.
- Facilitated monthly training sessions to enhance staff performance and service quality.
- Managed customer inquiries and orders efficiently, ensuring accurate and timely service delivery.
- Reduced workplace conflicts through proactive communication and effective negotiation skills.
Chef
• Rawan cake
11/2017 – 07/2019
Amman, Jordan
- Executed daily culinary duties with precision, ensuring consistent quality and adherence to recipes.
- Maintained high standards of kitchen cleanliness and safety, complying with food hygiene regulations.
- Collaborated with the team to meet production deadlines and maintain inventory levels.
- Demonstrated adaptability by quickly learning new techniques to improve kitchen efficiency.