Radwan Sameh Ahmad Sader

Assistant Operations & Restaurant Manager
📍 Amman, Jordan ✉️ [email protected] 📞 +962 7 9545 3503 🔗 LinkedIn
PROFESSIONAL SUMMARY
Results-driven and dedicated Assistant Operations & Restaurant Manager with extensive expertise in hospitality operations, team leadership, and quality assurance. Proven track record of optimizing inventory turnover via FIFO systems, elevating customer service standards, and successfully driving efficiency metrics. Adept at managing front-of-house operations, conducting staff training programs, and ensuring strict compliance with HACCP food safety standards. Recognized for sharp crisis management skills, operational cost reduction, and fostering high-performing cross-functional teams in fast-paced environments.
KEY CAREER ACHIEVEMENTS
WORK EXPERIENCE
Assistant Operations & Restaurant Manager • Al-Ghoroub Restaurant & Cafe 2022 – Present
Amman, Jordan
  • Direct front-of-house operations, guest relations, and daily service workflows to deliver exceptional dining experiences and uphold brand standards.
  • Supervise, schedule, and empower a diverse team of 15 service professionals, driving engagement, accountability, and continuous skill development.
  • Implement and oversee rigorous inventory control processes utilizing the FIFO (First-In, First-Out) method, significantly reducing spoilage and holding costs.
  • Enforce stringent quality assurance, food safety, and sanitation benchmarks across all shifts, ensuring zero safety violations.
  • Collaborate with senior management to optimize operational expenditures, streamline resource allocation, and enhance overall profitability.
⚡ Key Impact: Reduced operational waste by 15% through precision inventory tracking and advanced FIFO stock rotation methodologies.
⚡ Key Impact: Successfully achieved a 100% compliance rating in comprehensive HACCP safety and quality audits.
Head Waiter / Floor Captain • Al-Diwan Hospitality Restaurants 2020 – 2022
Amman, Jordan
  • Managed floor operations during high-traffic shifts, orchestrating table allocations and ensuring seamless communication between front-of-house and kitchen staff.
  • Designed and executed comprehensive onboarding and training programs for newly hired service staff, accelerating time-to-productivity.
  • Resolved guest inquiries and escalated service issues swiftly and professionally, maintaining exceptional customer satisfaction ratings.
  • Monitored service quality and adherence to hospitality standards, providing actionable feedback to team members to elevate performance.
⚡ Key Impact: Accelerated order fulfillment efficiency and curtailed customer wait times by 20% through optimized floor navigation and seating management.
CORE SKILLS & EXPERTISE
Core Technical / Functional Skills: Restaurant Operations Management • Front-of-House (FOH) Leadership • Inventory & Stock Control • Shift Scheduling & Resource Allocation • Customer Service Excellence • Quality Assurance & Control • Cost Reduction & Waste Management
Tools, Software & Platforms: Point of Sale (POS) Systems • Inventory Management Software • Digital Reservation Systems • Microsoft Excel • Microsoft Word • Reporting & Analytics Dashboards
Industry Methodologies & Standards: HACCP Food Safety Standards • FIFO (First-In, First-Out) Inventory Method • Lean Hospitality Practices • Health & Safety Compliance • Standard Operating Procedures (SOPs)
Leadership & Executive Competencies: Crisis Management • Working Under Pressure • Staff Training & Mentorship • Cross-functional Leadership • Problem Solving • Conflict Resolution
PROFESSIONAL CERTIFICATIONS & LICENSES
Certified Food Safety Manager (HACCP) - Global Food Safety Initiative Accredited Body (2022)
Advanced Hospitality Operations & Leadership Credential - Amman University College Professional Training Center (2022)
ServSafe Restaurant Manager Certification - National Restaurant Association (2021)
EDUCATION
Diploma in Hospitality Management & Hotel Operations • Amman University College for Applied Financial and Managerial Sciences 2022
Amman, Jordan
Focused on Restaurant Operations, Food Safety, and Hospitality Administration
KEY PROJECTS
Operations & Waste Reduction Optimization Initiative (Project Lead)
Technologies: FIFO Systems, Inventory Management Tools, POS Analytics
Spearheaded a comprehensive operational overhaul at Al-Ghoroub Restaurant to audit stock turnover rates, refine order-taking workflows, and implement strict waste-tracking protocols, resulting in a 15% reduction in material waste and a 20% speed-up in order turnaround times.
LANGUAGES
Arabic (Native) • English (Professional Working Proficiency)