Radwan Sameh Ahmad Sader

Assistant Operations and Restaurant Manager
📍 Amman, Jordan ✉️ [email protected] 📞 +962 7 9545 3503 🔗 LinkedIn
PROFESSIONAL SUMMARY
Dynamic and results-driven Assistant Operations and Restaurant Manager with extensive expertise in hospitality operations, inventory optimization, and quality assurance. Proven track record of enhancing front-of-house efficiency, reducing operational waste by 15%, and slashing order turnaround times by 20% through rigorous implementation of FIFO systems and cross-functional staff training. Adept at managing high-volume dining environments, leading 15+ multidisciplinary team members, and maintaining 100% adherence to international food safety and HACCP regulations. Recognized for exceptional leadership under pressure, seamless crisis management, and driving bottom-line profitability while elevating customer satisfaction scores.
KEY CAREER ACHIEVEMENTS
WORK EXPERIENCE
Assistant Operations and Restaurant Manager • Al-Ghoroub Restaurant & Cafe 2022 – Present
Amman, Jordan
  • Direct daily front-of-house and back-of-house operations, ensuring seamless service delivery, optimal resource allocation, and adherence to brand standards.
  • Supervise, schedule, and empower a diverse team of 15+ service staff, fostering a culture of excellence, high accountability, and customer-first service.
  • Oversee comprehensive inventory control and stock management utilizing FIFO methodologies, drastically minimizing spoilage and reducing operational waste by 15%.
  • Enforce strict quality control standards, resulting in a consistent 100% pass rate on health, safety, and HACCP regulatory audits.
  • Streamline order-taking and fulfillment processes, successfully accelerating table turnaround times and reducing customer wait times by 20%.
⚡ Key Impact: Optimized supply chain and stock rotation processes, saving thousands in annual inventory costs while maintaining zero stockouts during peak seasons.
Head Waiter / Floor Captain • Al-Diwan Hospitality Restaurants 2020 – 2022
Amman, Jordan
  • Managed floor operations, coordinated table seating, and handled guest relations to ensure an exceptional fine-dining and casual-dining customer experience.
  • Designed and implemented structured onboarding and training programs for all incoming front-of-house personnel, accelerating time-to-productivity by 30%.
  • Acted as the primary escalation point for customer inquiries and service recovery, successfully resolving complex issues with diplomacy and tactical problem-solving.
  • Collaborated closely with kitchen and management teams to synchronize order delivery and maintain pristine dining room standards during high-traffic shifts.
  • Monitored team performance and service metrics, delivering constructive feedback that elevated overall guest satisfaction ratings.
⚡ Key Impact: Recognized as top-performing floor captain for exceptional customer feedback scores and flawless service execution under high-pressure conditions.
CORE SKILLS & EXPERTISE
Core Technical / Functional Skills: Restaurant Operations Management • Shift Organization & Scheduling • Inventory Control & Auditing • Customer Service Excellence • Quality Assurance & Control • Staff Training & Development • Vendor & Supply Chain Coordination
Tools, Software & Platforms: Point of Sale (POS) Systems • Inventory Management Software • Digital Reservation Platforms • MS Office Suite (Excel, Word) • Employee Scheduling Tools • Reporting & Analytics Dashboards
Industry Methodologies & Standards: HACCP Food Safety Standards • FIFO Inventory System • Lean Hospitality Operations • Occupational Health & Safety • Standard Operating Procedures (SOPs)
Leadership & Executive Competencies: Crisis Management • Working Under Pressure • Strategic Planning • Conflict Resolution • Cross-functional Leadership • Time Management
PROFESSIONAL CERTIFICATIONS & LICENSES
Certified Food Safety Manager (HACCP) - International Food Safety Council (2022)
Advanced Hospitality Operations & Leadership Credential - Amman University College (2022)
ServSafe Food Handler Certification - National Restaurant Association (2021)
EDUCATION
Diploma in Hospitality Management and Hotel Operations • Amman University College for Applied Financial and Managerial Sciences 2022
Amman, Jordan
Focused on Restaurant Operations, Food Safety Standards, and Hospitality Administration
KEY PROJECTS
Operations & Inventory Streamlining Initiative (Project Lead)
Technologies: FIFO Framework, POS Analytics, Inventory Auditing Software
Redesigned the restaurant's entire inventory tracking and shift rotation workflow, integrating rigorous FIFO principles that reduced operational waste by 15% and accelerated inventory audit accuracy.
Front-of-House Service Excellence Program (Lead Trainer & Supervisor)
Technologies: HACCP Guidelines, Customer Experience Frameworks
Developed a comprehensive training manual and mentorship program for 15+ staff members, standardizing service delivery protocols and cutting customer wait times by 20% across peak dining hours.
LANGUAGES
Arabic (Native) • English (Professional Working Proficiency)