Assistant Manager / Operations Team Member
• Paul Restaurant
2023 – Present
Amman, Jordan
- Directed daily floor operations and supervised a diverse team of 20+ staff members, ensuring adherence to high service and quality standards.
- Facilitated comprehensive staff training programs focused on customer service excellence, operational efficiency, and problem resolution.
- Managed inventory levels and minimized operational waste by 12% through meticulous attention to detail and streamlined stock tracking.
- Delivered exceptional customer service under high-pressure conditions, successfully resolving escalated guest inquiries and enhancing overall satisfaction.
Operations & Service Specialist
• Huqqabaz
2022 – 2023
Amman, Jordan
- Coordinated front-of-house and back-of-house workflows to accelerate service delivery times for over 300 daily patrons.
- Applied strong multitasking and time-management skills to oversee seating arrangements, reservations, and staff task allocation simultaneously.
- Collaborated with senior management to implement strategic decision-making processes that improved table turnaround efficiency by 15%.
Hospitality & Food Service Professional
• Lulu's Garden & Rusafa Restaurant
2020 – 2022
Amman, Jordan
- Provided high-end customer service and maintained rigorous quality control standards across dining and event operations.
- Trained new hires on operational protocols, safety compliance, and team communication strategies.
- Demonstrated strong problem-solving capabilities by swiftly addressing operational bottlenecks during peak business hours.
Team Member
• Radwan Cake
2019 – 2020
Amman, Jordan
- Handled customer transactions, daily order preparations, and retail display organization with high attention to detail.
- Ensured strict compliance with health, safety, and hygiene standards within the food preparation area.