Radwan Sameh Ahmad Seder

Assistant Operations & Restaurant Manager
📍 Amman, Jordan ✉️ [email protected] 📞 +962 7 9545 3503 🔗 LinkedIn
PROFESSIONAL SUMMARY
Results-driven and highly capable Assistant Operations & Restaurant Manager with extensive experience in leading high-volume hospitality venues, optimizing front-of-house operations, and implementing strict quality assurance standards. Proven track record of spearheading inventory optimization via FIFO, reducing operational waste by 15%, and accelerating service delivery times by 20%. Holds a Diploma in Hospitality Management and Operational Operations from Ammon Applied University College, combined with advanced expertise in HACCP compliance, team leadership, and cross-functional workflow enhancements. Adept at crisis management, staff development, and driving superior customer satisfaction metrics in fast-paced environments.
KEY CAREER ACHIEVEMENTS
WORK EXPERIENCE
Assistant Operations & Restaurant Manager • Sunset Restaurant & Cafe 2022 – Present
Amman, Jordan
  • Direct front-of-house and daily operational workflows, providing hands-on leadership to a team of 15 service and culinary professionals to ensure flawless execution during peak business hours.
  • Oversee comprehensive inventory control, supply chain tracking, and stock auditing utilizing advanced FIFO (First-In, First-Out) methodologies to curb spoilage and control costs.
  • Enforce stringent quality control standards, resulting in a perfect 100% rating on official HACCP safety and sanitation regulatory audits.
  • Optimize table turnover rates and streamline communication between kitchen and service staff, directly curtailing order wait times by 20%.
  • Resolve escalated customer inquiries and service challenges swiftly, maintaining an exceptional patron satisfaction rate and fostering brand loyalty.
⚡ Key Impact: Slashed overall inventory shrinkage and operational waste by 15% through meticulous stock management systems and rigorous daily audits.
Floor Captain & Team Lead • Al-Diwan Hospitality Restaurants 2020 – 2022
Amman, Jordan
  • Supervised dining room activities and coordinated floor operations to guarantee seamless service delivery and high guest satisfaction standards.
  • Designed and executed structured onboarding and training programs for incoming staff, accelerating time-to-productivity for new hires by 25%.
  • Monitored service quality, staff grooming, and table management, actively stepping in to support service during high-volume rushes.
  • Collaborated with senior management to streamline daily shift schedules, optimizing labor cost ratios while maintaining adequate floor coverage.
  • Handled point-of-sale (POS) terminal transactions, end-of-day reconciliation reports, and cash handling protocols with absolute accuracy.
⚡ Key Impact: Recognized for exceptional leadership in training and mentoring over 20 new hospitality staff members over a two-year tenure.
CORE SKILLS & EXPERTISE
Core Technical / Functional Skills: Operations Management • Shift Scheduling & Planning • Inventory & Stock Control • Quality Assurance & Control • Guest Relations & Customer Service • Cost Reduction & Waste Minimization • Floor Management
Tools, Software & Platforms: Point of Sale (POS) Systems • Inventory Management Software • Microsoft Excel • Microsoft Word • Digital Reservation Platforms • Reporting & Analytics Dashboards
Industry Methodologies & Standards: HACCP Food Safety Standards • FIFO (First-In, First-Out) Inventory • Lean Operations • Standard Operating Procedures (SOPs) • Food Safety & Sanitation Protocols
Leadership & Executive Competencies: Team Leadership & Mentorship • Crisis Management • Working Under Pressure • Cross-functional Collaboration • Conflict Resolution • Time Management
PROFESSIONAL CERTIFICATIONS & LICENSES
Certified Food Safety Manager (HACCP) - Global Food Safety Initiative (2022)
Advanced Hospitality Operations & Leadership Credential - Ammon Applied University College (2022)
ServSafe Food Protection Manager Certification - National Restaurant Association (2021)
EDUCATION
Diploma in Hospitality Management and Hotel Operations • Ammon Applied University College 2022
Amman, Jordan
Focused on Food & Beverage Management, Hospitality Operations, and Safety Compliance
KEY PROJECTS
Restaurant Workflow & Inventory Optimization Initiative (Project Lead)
Technologies: FIFO Methodology, POS Systems, HACCP Guidelines
Spearheaded a comprehensive restructuring of the establishment's inventory tracking and service fulfillment processes, implementing digital POS tracking and strict FIFO protocols that reduced operational waste by 15% and accelerated order turnaround by 20%.
LANGUAGES
English (Professional Working Proficiency) • Arabic (Native)