Operations Supervisor
• Albeiruti
04/2026 – Present
Amman, Jordan
- Directing daily floor operations to ensure seamless workflow and adherence to high-level service standards.
- Managing cross-functional teams to achieve operational KPIs and business objectives.
- Implementing strategic improvements to service protocols, resulting in enhanced customer loyalty and repeat business.
- Monitoring staff performance and attendance to maintain a disciplined and high-performing work environment.
Assistant Manager
• Rusafa
03/2025 – 03/2026
Madina El Monawara, Saudi Arabia
- Spearheaded recruitment and onboarding processes, ensuring the acquisition of high-quality talent aligned with company culture.
- Orchestrated performance appraisals and career development discussions to foster long-term employee retention.
- Managed comprehensive maintenance schedules and health and safety compliance to ensure a secure operational environment.
- Analyzed sales performance data to adjust operational strategies and maximize revenue growth.
Supervisor
• Huqqabaz Restaurant
01/2023 – 01/2024
Amman, Jordan
- Led team meetings to promote open communication and ensure alignment with organizational goals.
- Resolved complex customer grievances, effectively restoring brand trust and maintaining service excellence.
- Delegated tasks to balance workloads, improving team efficiency and reducing workplace conflicts.
- Facilitated monthly training sessions to elevate staff skill sets and service delivery standards.
Team Leader Waiter
• PAUL Restaurant
01/2020 – 01/2022
Amman, Jordan
- Coordinated daily service tasks to ensure smooth workflow and timely order delivery.
- Collaborated with kitchen staff to streamline communication and minimize order errors.
- Mentored new hires, establishing a culture of professional service and teamwork.
- Managed customer inquiries and orders with high efficiency to ensure a positive dining experience.
Chef
• Rawan Cake
11/2017 – 07/2019
Amman, Jordan
- Executed daily food preparation duties with high accuracy and adherence to quality standards.
- Maintained strict cleanliness and hygiene protocols within the kitchen environment.
- Optimized preparation processes to improve productivity and meet tight deadlines.
- Demonstrated resilience and adaptability in a fast-paced production setting.