Tariq Sami Abdullah Al-Majali

Branch Manager & Commercial Operations Director
📍 Amman, Jordan ✉️ [email protected] 📞 +962 7 9888 7766 🔗 LinkedIn
PROFESSIONAL SUMMARY
Dynamic and results-driven Branch Manager and Commercial Operations Director with over 6 years of progressive leadership experience in retail management, supply chain optimization, and financial planning. Proven track record of spearheading operational transformations that accelerate revenue growth, eliminate waste, and elevate customer satisfaction benchmarks. Highly skilled in leading cross-functional teams of 20+ professionals, deploying advanced ERP systems, and executing rigorous inventory controls. Adept at strategic decision-making, crisis management, and implementing data-driven commercial strategies to maximize profitability in high-pressure retail environments.
KEY CAREER ACHIEVEMENTS
WORK EXPERIENCE
Branch Manager • Al-Faris Trading Group 2021 – Present
Amman, Jordan
  • Direct end-to-end branch operations, commercial activities, and financial performance, managing a dedicated team of 20 staff members across sales, inventory, and customer service departments.
  • Design and execute aggressive sales strategies and promotional campaigns, successfully expanding annual revenue by 25% through effective market positioning and client engagement.
  • Oversee rigorous inventory audits and stock control procedures, integrating advanced ERP and POS systems to minimize discrepancies and eliminate holding costs.
  • Formulate and manage departmental budgets, conduct detailed financial reporting and variance analyses, and align branch goals with corporate profitability targets.
  • Establish comprehensive training programs and performance key performance indicator (KPI) frameworks, elevating employee competency, morale, and service delivery excellence.
⚡ Key Impact: Decreased inventory waste and operational losses by 18% through the implementation of rigorous FIFO stock rotation and automated auditing protocols.
Procurement Supervisor & Customer Service Specialist • Elite Markets (Aswaq Al-Nokhba) 2018 – 2021
Amman, Jordan
  • Managed end-to-end procurement lifecycles, vendor contract negotiations, and supply chain logistics to ensure optimal stock availability and competitive pricing.
  • Analyzed consumer purchasing trends, sales data, and market reports to forecast inventory demand and optimize stock replenishment schedules.
  • Resolved complex customer escalations and service inquiries swiftly, maintaining a 95%+ positive customer satisfaction (CSAT) rating across high-traffic retail cycles.
  • Collaborated with warehouse and logistics teams to streamline receiving workflows, reducing vendor delivery lead times by 15%.
  • Enforced strict quality assurance and compliance standards across all product lines, mitigating supply risks and upholding safety guidelines.
⚡ Key Impact: Negotiated revised vendor payment terms and bulk discounts that reduced overall product acquisition costs by 12% without compromising quality.
CORE SKILLS & EXPERTISE
Core Technical / Functional Skills: Branch & Retail Operations Management • Financial Planning & Budgeting • Sales Growth & Commercial Strategy • Inventory Control & Warehousing • Procurement & Vendor Management • Data Analytics & Reporting • Staff Training & Talent Development
Tools, Software & Platforms: Enterprise Resource Planning (ERP) Systems • Point of Sale (POS) Software & Terminals • Microsoft Excel (Advanced Formulas, Macros, Pivot Tables) • Microsoft Office Suite (Word, PowerPoint) • Power BI & Business Intelligence Dashboards • SQL & Database Management Basics
Industry Methodologies & Standards: Lean Retail Operations • FIFO / LIFO Inventory Frameworks • Quality Assurance & Compliance • Supply Chain Optimization • Key Performance Indicator (KPI) Tracking
Leadership & Executive Competencies: Executive Leadership • Crisis Management & Problem Solving • Strategic Planning • Cross-functional Team Building • Conflict Resolution & Negotiation • Effective Communication
PROFESSIONAL CERTIFICATIONS & LICENSES
Certified Retail Management Professional (CRMP) - Retail Association & Global Standards (2022)
Six Sigma Yellow Belt (SSYB) - Operational Excellence - International Quality Institute (2021)
Advanced Supply Chain & Procurement Management - Global Logistics Credentialing Body (2020)
EDUCATION
Bachelor of Business Administration (B.B.A.) • University of Jordan 2018
Amman, Jordan
Focused on Strategic Management, Corporate Finance, and Supply Chain Operations
KEY PROJECTS
Automated Inventory & POS Integration Project (Project Lead)
Technologies: ERP Systems, POS Hardware, Advanced Excel
Led the end-to-end migration and integration of legacy cash-register systems into a centralized ERP and modern POS infrastructure. The initiative streamlined checkout times by 30%, enhanced stock visibility across departments, and drastically reduced manual data entry errors.
LANGUAGES
Arabic (Native) • English (Advanced Professional Proficiency)
Computer & IT Competencies
Comprehensive command of enterprise IT architectures, data analysis packages, and workflow automation tools.
Volunteer Work & Community Initiatives
Active contributor to community capacity building and youth professional development programs.